Service Delivery Policy
LocalHands does not ship physical products. All services are delivered in person by independent providers at a time and place you agree on.
Last updated: 18 October 2026
1. No Physical Shipping
LocalHands is a marketplace for services, so nothing is shipped or couriered. When you pay through PayFast, you are paying for a service that a provider carries out in person.
2. Scheduling
You and the provider agree on the date, time and scope of work in the LocalHands chat before you accept a quote. The agreed details show on the quote and in My Bookings.
3. Service Areas
Each provider lists the city they work from and how far they travel, or says they serve customers nationwide. Work happens at the address you give when you book, unless you agree on somewhere else with the provider.
4. Confirmation
Once you pay, both you and the provider get a confirmation. After the job is done, the booking is marked complete and you can leave a review.
5. Delays & No-shows
If a provider is running late or needs to reschedule, they should tell you through the chat. If a provider doesn't arrive, or cancels a confirmed booking, you are entitled to a full refund under our Return & Refund Policy.